Second Nature Solutions Ltd.
We exist to serve by managing solutions.
The SNS Advantage

How we can offer more for less:

We work on your systems at your place of business.

Our office facilities are small since our technicians are in the field. We save on the costs associated with a large office PLUS we leverage technology to keep our team together and communicating as if we were under the same roof.

We proactively work on your systems on a scheduled basis.

Our technicians are not waiting for the phone to ring. We save on costs associated with having staff idle PLUS our staff is kept involved and challenged.

Our junior technicians have a base framework and learn advanced skills on-site, mentored by their site manager.

IT is constantly evolving and training is a necessary part of the maintaining an IT skill set, the traditional approach is costly. We save on costs by training our in house senior technicians who then mentor our staff PLUS our junior staff becomes more specialized, apprenticeship approach to building their skill set.

In addition we regularly engage in tech sharing sessions where all our staff get an opportunity to share technical incites gained by our diverse client base.

Our partners are actively involved in managing client sites.

Every partner is also an IT technician. They are a mentor to the junior staff and stay actively involved as a technician while managing the big picture as a site manager??

We save on management costs because each partner takes on management roles while remaining chargeable as a technician PLUS by staying in touch with the day to day IT needs we are better able to respond to all of your IT challenges simple or complex.

We partner with our clients and foster long term relationships.

We choose our clients carefully to ensure that they are ready to leverage our solutions on a long term basis. We experience very little turn over and most of our clients come to us by referral. We save on marketing costs associated with attracting new clientele PLUS we dont have to focus our energies into developing new business to replace lost customers we focus on improvements for our current partners!

We want to be part of your Team

Outsourcing has become a means through which many companies look to reduce their bottom line. For small organizations the financial benefits are often offset by a less personalized approach. We look at outsourcing as more of a partnership in some ways we strive to become what weve replaced, a part of your staff.  By providing quality service at the right price over time we earn your trust. Becoming part of your team allows us to understand and learn your processes thus recommending only solutions which improve your business.  Our staff enjoys the team relationship they form with your staff and we find our staff becomes champions for your team-looking out for your business as if it were their own!

Second Nature Solutions Ltd.
Edmonton, Alberta
Phone: 780-450-4566
Email: info@sns-it.ca
 
Copyright 2006    

Copyright 2006