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Second
Nature Solutions Ltd.
We exist to serve by managing
solutions.
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The IT Challenge
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You are
trying to find a way to implement the
right systems to allow your staff to do
their job more effectively. It all comes
down to increased efficiencies to allow
you to realize more profit and stay
competitive in your market. Using IT to
achieve this requires you to make
choices about what hardware and software
to buy and who is best suited to set it
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Provide a brief description of your product or
service. Describe who it is for; what need it
fulfills for them and why it is the best choice.
Ideally, this paragraph is about 400 characters
or less. Key features include:
- What
technology does your business really need?
- Who in
your company can take advantage of cutting
edge gadgets and who just needs to input
information for someone else to analyze?
- When does
it make sense to upgrade when does it make
sense to wait?
These are just a few of the questions we help
you explore in developing an IT strategy that
helps you leverage your technology buying power.
We become a regular at your site, we get to
know your employees and how there
responsibilities within your organization. We
learn your business processes by participating
in them. We find that most organizations are
under utilizing the technology they already own.
We tune it and make sure you use it bringing
in the right new pieces as they make sense to
your business model.
You most
likely have already spent a fair amount on
technology and you will no doubt need to spend
more to remain competitive. Choosing the right
person to help you make economical decisions is
critical to ensure that your dollars result in
solutions that make sense.
- How can
we get the right skill set to implement
solutions effectively and efficiently?
- How can
we get the right skill set to do it right
for a reasonable cost?
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Ready to hire your
own Tech?
Smaller
companies can rarely afford to hire a
senior level resource and therefore
looks to IT staff that is skilled but
inexperienced. These people can become
valuable members of the organization but
they often do a lot of on-the-job
learning and are often consumed by
keeping up with the demands of
supporting the network. They have very
little senior support to rely on and
training costs to enhance skill sets can
be prohibitive. To further complicate
the situation, just when the employee
gets up to speed they either get bored
with the small network or they deserve a
pay scale that makes them unaffordable.
The small company is faced with finding
another junior level resource and
starting over again.
The
service is in-house and convenient but
the price is high and the process
tiresome.
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Why not
outsource?
To avoid
having to bear the entire burden of
continual training of IT staff, an IT
Service company seems very appealing.
Unfortunately traditional service
contracts from large IT firms frequently
assign small organizations with a
rotating series of junior technicians
who end up learning their craft on the
job often relearning the lessons that
their predecessors already learned. The
senior resources are allocated to large
accounts with the understanding that the
junior technicians will have access to
these resources unfortunately these
people rarely have time to get on-site
and get to know the small companies to
completely understand their IT needs.
Due to the fact that the cost of having
dedicated resources allocated is
prohibitive to small companies, the
management of the network becomes highly
reactive. Technicians are dispatched
when there is a problem or when there is
something to upgrade. Time is costly and
so the small company usually pays the
price of rapid deployments by always
being at the mercy of an on-going series
of reactionary fixes. These service
organizations are at their best when
they can deploy a dedicated team of
their staff to a company who is large
enough to need them.
The resources may be
there when needed, but the price is too
high for a small organization to be able
to buy the entire package.
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Blend the best of both for a new approach!
Our
methodology borrows from the proven cycle of IT
service development but we eliminate the
bureaucracy and political barriers that can
cripple larger IT organizations. Our blend of
both scenarios provides a quality personal
service and on-site access to senior skill sets.
Our philosophy is based on developing an ongoing
relationship that leads to the same high quality
of service that is theoretically possible from a
full fledged in-house IT department. The SNS
advantage is that we provide companies with an
IT vision that leads to proactive management of
IT resources combined with accurate, responsive
and reactive problem solving.
As a regular client of SNS, your network is
assigned to a partner who will manage your IT
systems. Together you will determine how many
visits per month are required to keep them
operational. When upgrades are identified you
have ready access to the complete knowledge pool
of our staff. Your maintenance costs are
minimized and predictable and the cost of
deploying new systems is reduced!
We are in this for the long haul. While you are
our client we only desire to work with companies
who want to leverage our model. We want to be
your partner. Continuity of service is
fundamental to our solution. We document all
aspects of your IT systems and how your business
uses them and we always ensure that at least two
of our staff has a fluent understanding of them.
Computers dont take holidays and while our
staff does, there is always someone who knows
your system to cover!
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Second Nature Solutions
Ltd.
Edmonton, Alberta
Phone: 780-450-4566
Email:
info@sns-it.ca |
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| Copyright
2006 |
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